Public Disclosure

Our Licensing Information
DK Finance Limited t/a Everglow Finance is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services.
FAP license number is FSP1006277

Our office contact details:
Address: 152B Bayswater Avenue, Bayswater, Auckland 0622
Phone: 021 033 7355 Denis Kim (Mortgage Adviser), 0211561545 Yulia Kan ( Credit Writer)
Email: info@everglow.co.nz
Website: www.everglow.co.nz

Nature & Scope Of Our Advice
Our Services
Our financial advisers are accredited with the following approved mortgage providers. We will recommend products offered by these providers according to your financial situation and objectives.

(ANZ, ASB, BNZ, Kiwibank, SBS Bank, The Co-operative Bank, TSB, Unity, Westpac, Liberty Financial, RESIMAC, Avanti Finance, ASAP Finance Ltd, Basecorp Finance, CFML, Cressida Capital, DBR, First Mortgage Trust, General Finance, Heartland Bank, Southern Cross Partners, BizCap, Prospa, PallasCapital)

Products we can provide financial advice about
Mortgage Loans, Personal and Business Loans.

Our fees
The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable.

The following section outlines the types of fees that may apply:
>> The fees charged for our advice and services may be based on a combination of:

• A set dollar amount; OR
• a percentage-based fee.

>> Our agreed advice and service fees may include charges for:

• Initial advice ongoing; OR
• annual advice and services.

Other costs
Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. However, we will agree on all additional costs with you prior to incurring them; OR We don’t charge our clients fees, expenses, or anything else directly for the financial advice we provide.

Commissions
For services in relation to loan products, commissions may be paid by the product provider as follows:
If you decide to get a loan through us, you won't be charged a fee. However, if you follow our advice and your loan is finalized, the lender might pay us a commission.

>> Here's how we may receive commissions:

• UPFRONT COMMISSION: When your loan is settled, we could receive an upfront commission, typically between 0.55% and 0.85% of the initial mortgage balance or funded amount from the lender.
• TRAIL/REFIX COMMISSION: As your loan is maintained, including any refixes, we may receive between 0.15% to 0.20% of your mortgage balance each year. For refixes done at ANZ or ASB Bank, we may receive $150.

Commission Clawback:
When a mortgage arranged by DK Finance Limited t/a Everglow Finance is discharged (repaid and closed) within a short period, typically 28 months, the lender often requires Everglow Adviser to repay some or all of the commission received (known as clawback). Essentially, in such cases, the work is done without payment.

To ensure fair compensation for the services provided, we reserve the right to pass on the commission clawback to you. The clawback amount will be the lower of the actual clawback value (up to 0.85% of the loan value) or $3,000.

The clawback amount is capped at $3,000, calculated based on the average time our advisers spend on client files at an hourly rate of $200, covering financial advice, loan application, and obtaining pre-approval.

We may charge a commission clawback in the following events:

• If your loan is refinanced to a new lender within 28 months without DK Finance Limited t/a Everglow Finance arranging the finance.
• If the property is sold or the loan is repaid within 28 months.
• If the loan is repaid in full within 28 months.

We may waive the clawback recovery fee if DK Finance Limited t/a Everglow Finance is given the opportunity to arrange new lending or if an upfront Service Fee was charged for arranging the original loan. You agree to pay the invoice within 7 days of the invoice date.

Before refinancing, selling your house, or repaying your loan, consult your adviser to discuss potential clawback fees.

Termination of Engagement:
Either party can terminate this engagement at any time by providing written notice. If terminated, please inform your adviser to address any issues or concerns. The expiry of pre-approval does not terminate the engagement.

A termination fee based on milestones achieved may apply if you withdraw the application, deal directly with the lender, or switch to another mortgage adviser.

Payment:
Invoices are due within 7 days. Unpaid invoices may accrue interest at the official cash rate plus 2% per annum. You will be liable for reasonable costs incurred in recovering unpaid accounts.

Conflicts of Interest & Other Incentives:
We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.
From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

How we manage any conflicts of interest
To ensure our advisers prioritise our clients’ interests:
DK Finance Limited t/a Everglow Finance may receive referral fees for insurance products. We manage conflicts of interest through an advice process ensuring recommendations align with client goals. Compliance audits and specialized training help mitigate conflicts of interest. DK Finance Limited t/a Everglow Finance conducts annual audits of its conflicts of interest compliance framework.

Our duties and obligations to you
Our obligations outlined in the Financial Markets Conduct Act 2013 regarding how we offer advice.
We must:

1. Prioritize your interests by ensuring our advice is not unduly influenced by our own interests.
2. Exercise care, diligence, and skill when providing advice to you.
3. Adhere to the competency, knowledge, and skill standards detailed in the Code of Professional Conduct for Financial Advice Services. These standards ensure we possess the necessary expertise to offer you advice.
4. Abide by the ethical conduct, behaviour, and client care standards set forth in the Code of Professional Conduct for Financial Advice Services. These standards ensure we treat you appropriately and provide suitable advice.

Complaints Handling & Disputes Resolution
>> Our Internal Complaints Process
If you encounter any issues, concerns, or dissatisfaction with any aspect of our service, please inform us in writing so that we can endeavour to resolve them fairly, promptly, and transparently. You have several options for making a complaint:

1. Email DK Finance Limited t/a Everglow Finance directly.
2. Email info@everglow.co.nz
3. Log into your Trail client portal and click on the "Complaint" button located at the bottom right of the page.

Upon receiving a complaint, we adhere to the following internal procedure to address it:

1. We will acknowledge receipt of your complaint within 2 working days.
2. We will communicate how we plan to address the complaint.
3. We will gather any necessary information to facilitate resolution.
4. Our goal is to resolve the complaint within 10 working days. If we are unable to do so within this timeframe, we will contact you to explain that more time is needed to consider your complaint.

>> Our External Complaints Process
If you are unhappy with how we handled or resolved your complaint, you have the option to reach out to Financial Service Complaints Limited. They are an impartial service for resolving disputes, and it's completely free. They can assist in resolving any remaining disagreements or finalizing unresolved complaints. Here are their contact details:
Email: complaints@fscl.org.nz
Phone: 0800 347 257
Postal Address: PO Box 5967, Wellington 6140